I have not used the service before. Where do a get the registration code from?
Unique codes are issued to participating clients i.e. your employer. You should be able to source this from your intranet site or via any promotional material issued by your HR department for health promotional programmes.
I’ve forgotten my username, how do I get a new one or a reminder of what it would be?
This will be your chosen e-mail address you gave when you made your booking.
I’ve forgotten my password, how do I get a new one or a reminder of what it would be?
On the Portal log in page there is a ‘Reset Password’ link under the password field. If you click on the tab, you will be asked to enter your name, date of birth and email address. Simply click ‘Submit’ once completed and you will be sent a validation email that allows you to reset your password.
I’m receiving the message: ‘Some of the personal information does not match our records. Please check and try again’. What do I do to be able to log in?
All information is case sensitive and must not include any extra unnecessary spaces, please take care to make sure it is typed in correctly. If you still experience problems please make contact with us (020 7638 2999) and we can check your registration carefully to ensure it matches with what you expect.
I have recently changed some of my personal details…
You can change them in ‘My Account’ when you are logged in. Some changes such as having a new employer can prevent you from logging in. Please contact Dr Kelly & Associates (020 7638 2999) to make those changes.
When I try to make a booking it says “There was an error”
This is usually because somebody else booked the slot before you. Please try again, if you get this problem persistently please contact the appointments team who will give you support over the phone (020 7638 2999)
Having technical issues with the online booking system? Not dealt with in the FAQs?
Please contact the appointments team who will endeavour to help and offer you support over the phone (020 7638 2999)